The JotForm suspension is disturbing. It could happen to any business at anytime with no available appeal, recourse, or redress. And people said that fears over SOPA were overblown.
It sounds as if the only protocol that was followed was the silent treatment – an approach favored by authoritarian organizations that consider it their right to enforce the rules but view any questions about their methods to be interference from perpetrators who have no right to know for what they're being harassed or arrested anyway.
The treatment of JotForm and its customers is simply outrageous. I received the following statement from the company:
I wish we could provide more details about what happened, but we are also in the dark. We have not been given any information by Godaddy or the Secret Service, other than our domain being suspended “as part of an ongoing law enforcement investigation”. You can read more details about it on Arstechnica, Wired, Forbes, CNET, Techdirt, and TheNextWeb.
In the next few days, we will work hard to restore your confidence in us. A suspension at the domain level is a very harsh punishment for a web service provider. However, we are not in a position to make excuses. You have trusted us and added JotForm forms into your web pages. It's our top priority to make sure that our service is reliable, and robust.
GoDaddy.com is dead to me.